Refund and Returns Policy

Refund and Returns Policy

At Jiounice, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. This Refund and Returns Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unworn, and in the same condition as received

• The item must be returned within 30 days of delivery

• The item must be in its original packaging with all tags and accessories included (if applicable)

• Proof of purchase or order confirmation is required

Items marked as final sale or clearance may not be eligible for return.

2. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Us

Email us at [email protected] with your order details and reason for return.

Step 2: Return Approval

Once your request is reviewed and approved, we will provide return instructions.

Step 3: Ship the Item

Please send the item back using a trackable shipping method. Make sure the package is securely packed.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

• If the return is due to our error, we will cover the return shipping cost

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method

• Processing time is typically 7–10 business days

Please note:

• Shipping fees are non-refundable (unless the return is due to our error)

• Processing times may vary depending on your bank or payment provider

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Please include:

• Order number

• Photos of the item

• Description of the issue

We will offer a replacement, refund, or other suitable solution.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Items damaged due to misuse

• Personalized or custom-made products

7. Exchanges

If you would like to exchange an item, please contact us. Exchanges depend on stock availability. If the item is not available, a refund will be issued instead.

8. Contact Information

📧 Email: [email protected]

Company Name: Jingluo Shuji Technology (Shenzhen) Co., Ltd.
Address: Room 701, Building U4, U8 Intelligent Manufacturing Industrial Park, Xixiang Subdistrict, Bao’an District, Shenzhen, Guangdong, China

Website: https://jiounice.com

Thank you for shopping with Jiounice. We appreciate your trust and support.